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Tidio AI
AI chatbot and live chat for e-commerce — automate up to 70% of support.
What is Tidio AI?
AI Chatbot and Live Chat for E-commerce
Tidio is an AI-powered customer service platform designed specifically for e-commerce businesses. Its Lyro AI chatbot can handle up to 70% of customer inquiries automatically — answering questions about orders, returns, shipping, and products — freeing human agents to focus on complex issues that require personal attention.
Lyro: The E-commerce AI Agent
Tidio's Lyro AI is trained on your own support content and FAQ data, enabling it to provide accurate, store-specific answers rather than generic responses. It handles multi-turn conversations, understands context, and escalates to human agents when needed. The platform also includes live chat, email support, and a ticketing system, making it a comprehensive support hub for online retailers.
- Lyro AI chatbot for automated query resolution
- Live chat with real-time visitor monitoring
- E-commerce integrations with Shopify and WooCommerce
- Visual chatbot flow builder
- Order status and tracking query automation
Key Features
Handles up to 70% of customer queries automatically with conversational AI.
Real-time chat with visitor tracking and proactive engagement triggers.
Native Shopify and WooCommerce integration for order and product data.
Visual drag-and-drop chatbot flow builder for custom conversation paths.
Track conversation volume, resolution rates, and customer satisfaction.
Who Uses Tidio AI?
Automate order inquiries, returns, and product questions for Shopify stores.
Answer common customer questions 24/7 without staffing a full support team.
Engage hesitant shoppers with proactive chat to reduce cart abandonment.
Let AI handle tier-1 queries so agents focus only on complex issues.
Pros & Cons
✅ Pros
- Lyro AI achieves genuinely high resolution rates for e-commerce queries
- Easy setup with Shopify and WooCommerce integration
- Visual flow builder makes bot creation accessible to non-developers
- Generous free plan allows small stores to start without cost
- Combines live chat and AI automation in one affordable package
❌ Cons
- Lyro AI trained on your content requires quality support documentation
- Advanced automation limited on lower-tier plans
- Less suitable for complex B2B or enterprise support needs
- Pricing scales with number of conversations
Tidio AI Pricing
Free
- 50 live chat conversations
- Basic bots
- Email support
Starter
- Lyro AI (50 convos)
- Live chat
- Integrations
- Analytics
Growth
- Lyro AI (200 convos)
- All features
- Branding removal
- Priority support
Tidio AI earns a 3.8/5 rating from our editorial team. Its generous free tier lets you explore core features before upgrading, making it a low-risk choice for individuals and teams. Standout strengths include lyro ai achieves genuinely high resolution rates for e-commerce queries and easy setup with shopify and woocommerce integration.
Get Started with Tidio AI →